Consumer Affairs

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Which? Magazine
for impartial, expert advice from the Consumer's Association
Advertising Standards Authority
who monitor adverts in the UK
BBC Watchdog
the BBC UK consumer television programme
Citizens Advice Bureau
offers information and advice for consumers.
Court Service
advice on going to court in the UK
HM Revenue and Customs
advice on excise duties and VAT if you're buying from outside the UK
ICO (Information Commissioner's Office)
Data Protection Registrar - you have the right to object to your personal details being used for direct marketing
Ethical Consumer
looking at the social and environmental records of the companies behind the brand names
better prices, working conditions, sustainability and fair terms of trade for the developing world
Friends of the Earth
inspires solutions to environmental problems which make life better for people.
Global Action Plan
charity encouraging the public to be more environmentally sustainable
Mailing Preference Service
Telephone Preference Service
Ofcom Office of Communications
independent regulator and competition authority for the UK
Froogle or Kelkoo or or Price Runner
price comparisons
Trust UK
a non-profit organisation endorsed by the UK government to enable consumers to buy online with confidence
Trading Standards Authority
consumer protection information in the UK



companies who know the meaning of customer service and/or good product

Cater Allen Business Banking
good company chequebook account
Croydon Eye Centre
competitive pricing and good, friendly service from this opticians
For Your Home
Online shop for home goods. Gets things right when things go wrong.
Southern Sheds
reasonably priced, very customisable
competitively priced DIY chain



useless companies to steer clear of at all costs (in my experience)

Janice, my local Betterware distributor
Betterware is associated with the Direct Selling Association
Camden Contact Lens Centre
rude and keep you waiting
no concept of customer service - no replies to customer letters
shoddy goods, no concept of customer service - no replies to customer letters
HSBC (Midland Bank)
inept and expensive
Prezzo Italian Restaurant, Redhill
"but I didn't order a slug !"
South Central Trains and Railtrack
delays, cancellations, lack of pertinent information, rude
all telemarketing companies
for wasting our time and invading our privacy
all tobacco companies
except Silk Cut's advertising department



the right to breathe clean air

Action on Smoking and Health
information and products to help smokers quit
Smoking From All Sides
links about all perspectives of smoking
smoke free youth (of America)
news and info